Every piece we ship is checked before it leaves the workshop, and it is covered if it arrives faulty.
12-month workmanship warranty
For 12 months from delivery we will repair or replace any piece with a manufacturing defect, including:
- A clasp, jump ring or link that fails in normal wear;
- Stones that fall out because of a fault in the setting;
- Plating that peels or blisters within normal use.
What is not covered: accidental damage, scratches and normal wear, tarnish from chemicals, pools or salt water, resizing or repair by a third party, loss or theft.
How to claim
- Message us on WhatsApp at +86 178 7512 7869 or email vaulticedjewelry@gmail.com with your order number and photos of the problem.
- We confirm within one business day whether it is covered and give you a return address.
- We repair or replace the piece and ship it back to you. If the item is defective, we cover the return shipping.
Custom and made-to-order pieces carry the same workmanship warranty; they simply cannot be returned for a refund for a change of mind.
Care instructions
- Store pieces separately in the pouch provided to avoid scratches.
- Clean with mild soap, warm water and a soft cloth; dry fully before storing.
- Keep silver away from perfume, hairspray, chlorine, salt water and cleaning chemicals.
- Polish silver occasionally with a silver cloth to bring back the mirror finish.
- Do not wear chains or bracelets during heavy lifting or contact sports - sterling silver is strong, but the stones are not armour.
Sterling silver tarnish is not a defect
Silver reacts with sulphur in the air and on skin. That is normal, and a short polish removes it. Keeping pieces in an airtight bag slows it down.
Still unsure whether your piece is under warranty? Send us a photo and we will tell you straight away.