Track Your Order

Every order ships with tracking. Here's how to follow your parcel from our workshop to your door.

Step by Step

  1. Order confirmation. Right after checkout you receive an email with your order number. Don't see it? Check your spam or promotions folder, and make sure the email address at checkout is one you check.
  2. Dispatch notice. In-stock orders leave our workshop within 1–3 business days (custom pieces take 7–15 business days). When the parcel is on its way, we email you a tracking number with the carrier name (DHL or FedEx).
  3. Track the parcel. Enter the tracking number on the carrier's website:
  4. Delivery. Typical transit after dispatch: US 3–7 business days, Canada 4–8, UK/EU 4–9, other destinations 7–15. Customs clearance can add time. Full details in the Shipping Policy.

If Tracking Isn't Moving

  • Tracking can take up to 24–48 hours after dispatch to show its first scan.
  • No update after 3 business days, or a delivery problem? Message us on WhatsApp with your order number — we'll contact the carrier and sort it out.
  • Prefer email? vaulticedjewelry@gmail.com, Mon–Sat 9:00–18:00 (GMT+8).

Also useful: FAQ · Shipping Policy · Returns & Refunds