Shipping Policy

Shipping Policy

1. Processing time

• In-stock items: 1-3 business days.
• Custom / made-to-order items: 7-15 business days, with a production photo confirmed before shipping.

2. Shipping methods and times

We ship with tracked couriers. Indicative transit times (business days, from dispatch):

Times are estimates and not guaranteed; customs clearance can add time.

3. Shipping cost

• Shipping is calculated at checkout or quoted per order. Our retail pricing model assumes a per-piece shipment cost; contact us for combined/multi-piece shipping rates.
• Wholesale / bulk: we quote freight per order and can consolidate shipments.

4. Tracking

You will receive a tracking number by email/WhatsApp once your order ships. Allow 24-48h for the tracking number to become active on the courier's system.

5. Customs, duties and taxes

• International orders may be subject to import duties, VAT and customs clearance fees charged by the destination country.
• The buyer is responsible for these charges unless otherwise agreed.
• We declare the correct value of goods; we do not falsify customs declarations.

6. Delayed or lost packages

• If a package has no tracking update for 15business days, contact us and we will investigate with the courier.
• If a package is confirmed lost in transit, we will reship or refund, at our option.

7. Wrong address

• Please double-check your shipping address. If a package is returned due to an incorrect address, we will contact you; reshipment costs are borne by the buyer.