Returns & Refunds Policy

Returns & Refunds Policy

1. 30-day returns for standard items

We want you to be happy with your piece. You may return standard (non-custom) items within 30 days of delivery for a refund or exchange, provided:

• The item is unworn, undamaged and in its original packaging;
• All tags and certificates (if any) are included;
• You contact us first at vaulticedjewelry@gmail.com / WhatsApp +86 178 7512 7869 to receive a return instruction.

2. Non-returnable items

• Custom / personalized pieces (engraved, made-to-order pendants, OEM orders) — unless defective;
• Items showing signs of wear, scratches, or alteration;
• Items returned without prior contact.

3. How returns work

1. Message us within 30 days of delivery with your order number and reason.

2. We confirm the return address and instructions.

3. Ship the item back with tracking. We recommend insuring the parcel.

4. Once received and inspected, we process the refund or replacement within 3-5 business days.

4. Return shipping cost

• If the item is defective or the wrong item was sent: we cover return shipping (with prior approval).
• Change-of-mind returns: the buyer covers return shipping. Original shipping fees are not refunded.

5. Refund method and timing

• Refunds go back to your original payment method.
• Please allow 5-10 business days for the refund to appear after we confirm receipt.

6. Damaged or incorrect items

If your order arrives damaged or doesn't match what you ordered, contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or refund.

7. Wholesale orders

Wholesale returns are handled per your agreement. Defective pieces can be reported within 7 days of receipt; we supply replacements or credit for confirmed defects.