Vault Iced is the online store of Weiteaisi Trading Company (Vault Iced). This policy explains what personal information we collect when you visit vaulticed.com or place an order, how we use it, and the choices you have.
1. Information we collect
- Order information - name, shipping and billing address, email address, phone number and order contents.
- Payment information - handled by our payment providers (PayPal and the payment methods shown at checkout). We do not store your full card number on our servers.
- Messages - the contents of enquiries you send us by email, WhatsApp or the contact form, including any photos you share.
- Device and usage data - IP address, browser type, pages viewed and referring links, collected through cookies and similar technologies.
2. How we use it
- To process, produce, ship and follow up on your order;
- to answer enquiries and provide quotes;
- to prevent fraud and meet our legal, tax and customs obligations;
- to improve the store and, where you have signed up, to send occasional product emails you can unsubscribe from at any time.
3. Who we share it with
We share only what is needed to complete your order:
- Our store platform - Shopify hosts this store and processes your order data on our behalf.
- Payment providers - PayPal and the other providers shown at checkout process your payment.
- Shipping carriers - DHL, FedEx, USPS and similar carriers receive your delivery details and phone number.
- Service providers - email, analytics and support tools that help us run the store. Wholesale inquiry forms are delivered to our inbox through FormSubmit (formsubmit.co), which processes the form contents in order to email them to us.
We do not sell your personal information.
4. Cookies
Cookies keep your cart working, remember your preferences and tell us which pages are used. You can block or delete cookies in your browser settings; the cart and checkout may not work correctly if you do.
5. International transfers
We are based in China and ship worldwide, so your information may be transferred to and processed in countries other than your own, including the United States (our store platform and payment providers) and China (order production and support). We take reasonable steps to keep it protected.
6. How long we keep it
Order records are kept as long as needed for accounting, tax, warranty and customs purposes. Enquiries that do not become orders are kept for up to 24 months. You can ask us to delete your information earlier where the law allows.
7. Your choices and rights
You can ask for a copy of the personal information we hold about you, ask us to correct or delete it, or opt out of marketing emails at any time. Email vaulticedjewelry@gmail.com and we will respond within 30 days.
8. Children
This store is not intended for children under 13, and we do not knowingly collect their personal information.
9. Changes
We may update this policy; the version published on this page applies to your use of the store. Last updated: 2026-09-25.
10. Contact
Weiteaisi Trading Company (Vault Iced) · Email: vaulticedjewelry@gmail.com · WhatsApp: +86 178 7512 7869